The Kingsley

USA:

Once you place your order, we will contact you by phone and email to arrange and schedule the delivery date and time that works best for you.
Depending on the state you live in, the delivery may take between 3-7 Business days using our white glove delivery service.

Hawaii- Oahu- Free delivery

Once you place your order, we will contact you by phone and email to arrange and schedule the delivery date and time that works best for you.
In-stock orders are delivered within 3 Business days. 

We offer 14-day Hassle-Free exchange*
We strive to provide you with the best customer service. Your happiness is our top priority!
If for any reason you are not completely satisfied with your purchase, please contact us on Facebook or service@valyoufurniture.com to schedule an exchange or to receive a store credit in the amount of your purchase. 

No Refunds on any of our items.
If 14 days have gone by since your purchase, unfortunately, we can’t offer you an exchange/ store credit.

To be eligible for a exchange, your item must be:

1. Disassembled and in the original packaging.
2. Unused.
3. With all screws and parts, and no damages.

Items not eligible for exchange:

1. Mattresses.
2. Pillows.
3. Items on sale.
4. any custom Items.

*Custom Items
There are no Refunds or Exchange on custom made Items. Please make sure you are confirmed with the design details and fabric/wood swatches before you place the order.

We can pick up the returned item from your house for the cost of $50 that will be deducted from the full exchange / store credit amount.
Please contact us prior to sending it back or dropping it off in our return center.

You can schedule a pickup or return it yourself to our return center.
Once your return is received and inspected you will receive a store credit in the amount, or we will deliver your new item. 

Refunds
Due to our fast turnover on items we have a no refund policy

Custom Items
There are no Refunds or Exchange on custom made Items. Please make sure you are confirmed with the design details and fabric/wood swatches.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs/delivery costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.