Beautiful sofa. Great value. Delivery and assembly personnel very courteous
Good in store service, bad follow up.
My experience in the store was really good. The sales girl was very friendly and informative. I was able to place my order and they matched the online free shipping offer. My order was set to be delivered as the first delivery for the day and I was told that would be around 11am. I was told I would receive a text when tracking for the arrival. They knew I had to be at work by 1pm and they guaranteed I would be the first delivery. However. When the delivery day arrived, I was not the first delivery, no one sent me a text update with tracking (until literally after they arrived) which was as 1pm. Very disappointing service. The product is great but the follow through and organization/doing what they say needs work.
We received our shipment, unpacked it and easily assembled it. Perfect addition to our apartment. Style, Comfort and a very reasonable Price make this couch a “must have”.
One word EXCELLENT customer service from beginning to end including delivery. The product delivered in excellent condition, customer service follow up excellent service and will highly recommend to all.
The item is definitely sturdy and the storage sections are built in/put together prior to recieving shipment. Only improvement perhaps is that they made this bigger and maybe use a softer fabric type.