Policies

Our Policies
We’re here to make furniture buying easy and enjoyable for all. We’ve created these policies tailored to what matters most - you.

Purchasing & Sale Policy
Pricing, availability and sales taxes and duties
All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is canceled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.

We will collect sales or use tax (collectively “Sales Tax”) and Value-Added Tax (“VAT”) on purchases of taxable items from buyers located in certain jurisdictions where we have determined that we have a legal obligation to collect taxes for such purchases. In these jurisdictions, we will remit the tax collected from buyers to the appropriate taxing authority.

Sales Tax and VAT will apply based on a buyer’s shipping address rather than a buyer’s billing address. These taxes will apply to all purchases of taxable items for applicable jurisdictions.

Applicable tax rates may vary by jurisdiction. For Sales Tax purposes, some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.

Payment Methods
We accept several different payment methods for purchases made through VALYÕU. We accept American Express, Discover, JCB, MasterCard and Visa. We also accept Affirm,Shop pay, Apple Pay, Google Pay, Klarna and Paypal. We also accept Amazon Pay, Synchrony, Great America Financing and Acima.

Shipping, Contact, Billing and Payment Information
Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank.

Please note that Valyōu is unable to change a shipping address once the order has been placed. In some cases shipping address may be changed after shipping, and will cost a $150 USD.
Once your item is ready to be shipped, the shipping carrier will schedule a delivery date/time for you. Date and times can not always be changed. Missing that appointment will result in redelivery and a rescheduling fee of $150.

All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control.

Shipping Cost
Shipping cost and shipping options are available at checkout after you add your shipping information. Shipping costs may change bases on the delivery address and shipping type.

Order Review
All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.

Returns
We want you to be happy with your purchase, which is why we accept returns on items within 14 days of delivery. Final Sale items, Accessories, Mattresses, used items and open box items, are not eligible for return.
Items must be in the original packaging and in a new, unused condition. Items should be disassembled with all the parts/screws/accessories included.

You have 14 days to request a return from the date you received the item(s). Contact us to initiate a return. Once we receive your return, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:

  • Item(s) must include the return label and packing slip provided by us—Please note: Returns will not be processed without a Valyōu return label and packing slip.

  • Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, and all original packaging included.

  • Item(s) must be shipped to us within 3 days of receiving your Return Label or request for a pickup is scheduled. The evaluation process may take up to 7 days from receipt of return request and we reserve the right to make the final decision on all return requests.

Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you and less any priority processing fee paid, back to the original form of payment used. 

Make sure to only include the item(s) to be returned in your shipping box.

If your return request is not approved by us for any reason, we will notify you of our decision via email.

If your return request is not approved by us because the item(s) were inauthentic, you will have the option to have the item(s) sent back to you or disposed of by us in our reasonable discretion. If you choose to have the item(s) sent back to you, we will send you an invoice for the shipping costs back to you. If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we will dispose of the item(s) at our reasonable discretion.

Received Wrong Or Damaged Item

In a case you have received a wrong or damaged item, please contact our customer service team where you will provide pictures of the products and the box. Our team will coordinate with you a resolution. In a case of damaged or wrong item is received you will not be responsible for any shipping or replacement fees to and from your house.

Exchange Policy

You can exchange items within 14 days of delivery. Final Sale items, Accessories, and Mattresses are not eligible for Exchange. Items must be in the original packaging and in a new, unused condition. Items should be disassembled with all the parts/screws/accessories included.
Once we process your Exchange, we will refund you for the amount you paid, less the shipping costs to and from you for both the products back to the original form of payment used. 
To initiate an exchange please contact us

Disputes
If for any reason, you dispute any transaction made on the VALYOU website, your account may be placed on hold including any rewards, loyalty points, and any amount on your Valyōu wallet and store credits until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on the VALYOU website. Without limiting the generality of the foregoing and except as provided under “Returns” above, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on the VALYOU website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on the VALYOU website.

Warranty Policy

Products under the Manufacturer’s Warranty are covered for 12 months from the purchase date. The Manufacturers Warranty covers product manufacturing mechanical defects. If you have any issues with an item that falls under this warranty, Valyou will assist in filing a claim with the appropriate manufacturer for your products respective brand. In some cases, a repair, replacement parts, or an entire replacement will be authorized.