Purchasing & Sale Policy 

Cancellation Policy

We reserve the right to cancel orders at our sole discretion. 
At Valyou, we understand that circumstances may arise where you need to cancel your orders. Please review our cancellation policy outlined below:

We strive to provide flexibility and accommodate cancellation requests whenever possible. If you have any questions or need assistance with canceling your order, please reach out to our customer support team.

Cancel Your Order

Shipping Policy

Shipping Time

We want to provide our customers with a transparent understanding of our shipping process, shipping options and time frames. Our website outlines estimated delivery dates, but note that these are subject to change depending on factors including the specific product ordered, shipping location and third party couriers.
Our shipping timeframe is color coded on the map below:

Blue: 2-5 Business days
Purple: 5-10 Business Days
Yellow: 7-14 Business Days

Rest assured that our team of professionals will handle your product with the utmost care and respect, and we will always go above and beyond to make sure that your Valyou experience is nothing but exceptional.

Return & Refund Policy

We want you to be happy with your purchase, which is why we accept returns on items within 14 days of delivery

We strive to provide excellent customer service and address any concerns you may have regarding returns. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support team.

Start a Return

Exchange Policy

We value your satisfaction and aim to provide a seamless exchange process. Please review our organized and concise exchange policy

We strive to make the exchange process cost-effective and efficient. If you have any further questions or require assistance with an exchange, please don't hesitate to contact our customer support team.

Start Exchange

Warranty Policy

At Valyou, we strive to provide quality products and ensure customer satisfaction. Please review our warranty policy, which outlines the procedures and coverage for various types of claims: