UPDATE: We are currently experiencing shipping delays due to challenges related to COVID-19 and its impact on our production partners and the global supply chain. We understand the waiting game can put a damper on the excitement that comes with ordering new products. Rest assured, we are doing everything we can to ensure safe, efficient deliveries for all orders.

Furniture is one of the biggest and heaviest items that gets delivered to residential areas. Therefore the furniture industry is known for long lead times and high shipping costs. We don’t like that. And so, our entire operation is set up, getting furniture from our factories to your home in as little time as possible!

Handling time

Handling time is the time it takes us to prepare the order from when we receive it until it gets shipped.

Handling time can take anywhere between 1-5 business days, for us to do a deep quality check, pack, secure and ship your order.

Shipping time

We use our own trucks, so the day we ship that's the day you will receive.

Location	Shipping Time
West Coast	1-5 business days
East Coast	5-12 business days
Hawaii Oahu	2-3 business days
Hawaii- Other Islands	3-7 Business days

Shipping Options

The shipping fees, shipping and delivery options will be calculated at checkout. Available delivery options will depend on the product type and zip code. Learn more about the range of options we offer below.

Curb-side delivery

Your order will be delivered right to your doorstep or closest entrance, but will not be unpacked or assembled.

Inside room of choice

Your order will be delivered inside your home in a room of your choice, but will not be unpacked or assembled.

Pick up

This option is dependent on zip code and is not available for all orders. If available, you will be able to choose this option at checkout. You will then receive an email once your order is ready to be picked up.

White glove assembly and set up

A premium white glove service will deliver your order on a pre-scheduled date. The delivery team will move and unpack your order to the room of your choice and dispose of all packaging.

Inter Island - Maui / Kauai / Big-Island

For more information contact us at service@valyoufurniture.com or call us at (888) 913-2008

Please be advised these options are not available for all orders. You will be able to choose from the options available for you at checkout.

FAQs

How long can you hold my order for after purchase?

We generally hold orders up to 30 days from the time of purchase, need us to hold it a bit longer? contact us to put in a special request.
Can you haul away my old Furniture?

If you live in Hawaii, we offer a Haul away service upon delivery for a fee of $100 per item removed and disposed of.

For Mainland, we do not currently Haul away any old items
What is Pre-order?

We have 3 stock categories:

In-stock, Pre-order and Sold out.

In-stock

When it says In-stock on the product page it means that the item is at our warehouse and ready to ship or ready for pickup.

Once you place your order it takes us 24-48 hours for our team to process and inspect the item. Once the item is passed our inspection precedes we will contact you for delivery or for pickup!

Pre-order

As all of our items are Handmade It takes us 4-12 weeks (depending on the item) to manufacturer a piece of furniture. As the process is long, and items sell fast, we offer the option to pre-order an item, and in this way, you can reserve a piece you like.

Item enters the pre-order stage only when we started production on the item. In case production is not yet started the item will be marked as SOLD OUT.

Sold out

An item is marked as sold out when the item is not in stock, and we don't have a new production set yet.

Once production starts the item will be open for pre-order. When an item is out of stock, you will see an option on the product page to sign up for alerts to when it will be open for pre-order.
Can I purchase a new item and add it to my old order without paying shipping/Assembly again?

If we have yet to ship out your order, yes you may add another order to your previous one without paying any extra delivery/assembly fees. If the order has already been sent out, new shipping/assembly fees will be applied.

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