Return & Refund Policy

Eligibility for Returns

To be eligible for a return, the item(s) must be in their original condition, unused, and with all the original packaging and tags intact. Any item that is damaged, altered, or not in its original state may not be eligible for a return.

There are a few items that cannot be returned

  • Open Box / Used items
  • Mattresses 
  • Homeware & Accessories 
  • Gift cards
  • Personalized items
  • Items marked “Non-Returnable” or “Final Sale.” 

Initiation of Return

If you wish to return an item, kindly reach out to our customer support team within 14 days from the date of delivery. Our team will guide you through the return process, discuss any applicable fees, and provide you with the necessary instructions, which may include the submission of photos for documentation purposes.

Preparing Items for Return

We kindly ask that you have the items packed up & ready for pickup on the scheduled day. Please follow the guidelines below when preparing your items for return:

  • Forms: Include the Valyōu Return Form and/or carrier return label/s & bill of lading provided by our customer service team. Please note that item(s) returned without the forms mentioned will not be processed.
  • Original Condition: Ensure that the item(s) being returned are in their original condition, which includes, but is not limited to, the following:

a: No damage or signs of wear
b: Original tags still attached
c: All original packaging included

  • Packaging: Only include the item(s) that are being returned in your shipping box. Do not include any additional items or accessories unless explicitly instructed by our customer service team.
  • Timely Return: Ship and return the item(s) to Valyōu Furniture within three (3) days of receiving your Return Label or as per the scheduled pickup request. Please adhere to this timeline to ensure a timely return process.
  • Evaluation Process: Once we receive your returned item(s), our product team will evaluate them based on the specified criteria. Please allow up to 7 business days from the time we receive the return request for the evaluation process to be completed. Valyōu Furniture reserves the right to determine the eligibility and criteria for the requested return item(s) based on our evaluation.

Shipping Cost

Once your return is approved, the refund amount will be processed after deducting the actual shipping costs incurred to and from your location, regardless of whether you received free shipping on your initial purchase. Please be aware that the return cost may vary and might not align with the initial shipping cost, as it depends on the carrier. All associated fees will be disclosed during the discussion of the return request. It's important to note that the customer is responsible for covering the shipping costs, unless the return is due to our error or a defective item.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. Kindly retain the original packaging for return purposes. We will guide you through the return process and arrange for a replacement or refund, covering any applicable shipping costs.

Refund Processing

Approved Return Requests
a: If your return request is approved, we will process a refund for the amount you paid for the item(s). However, please note that the refund will be issued minus the shipping costs incurred to and from your location, as well as any priority processing fee paid. The refund will be credited back to the original payment method used for placing the order.

b: If you used a store credit in conjunction with your credit card for the purchase, our refund process follows a specific sequence. Firstly, the entire amount of the store credit will be refunded. Subsequently, any remaining balance will be promptly returned to your credit card or the original mode of payment used during the initial purchase.

c: If the item you're returning is part of a "Buy & Get Free" promotion, please note that the return will void the promotion, and the cost of the free item may be deducted from your refund amount. 

Non-Approved Return Requests
If your return request is not approved for any reason, we will notify you of the decision via email. In the case where the item(s) are determined to be inauthentic, you will have 14 days from receiving the notice to choose one of the following options:

a: Item Return: You can opt to have the item(s) sent back to you, with the applicable delivery shipping fees and service charges applied. It will be your responsibility to arrange for and cover these costs.

b: Zero Waste Assessment: Alternatively, you can authorize Valyōu Furniture to perform a zero waste assessment for disposal. As part of our commitment to reducing the environmental impact of commerce, we will responsibly dispose of the item(s) through methods such as material recovery, recycling, or donation to a charitable organization.

Failure to Respond or Pay Shipping Invoice
If you do not respond within 14 days of receiving notice that your return request was not approved or if you do not pay the shipping invoice within 14 days of receipt, we reserve the right to dispose of the item(s) at our reasonable discretion.

Submit a Return Request

To initiate a return request, please contact our customer support team. They will guide you through the process and provide further assistance.

Company: United One International Ltd

Address: 5033 Sirona Dr ste 100, Charlotte, NC 28273 (Please note: This is not the return address. If you need to return the product, please refer to the return policy.)

Contact Number: +1(704)248-1337

Email: service@valyoufurniture.com