First time visiting.
Price Good! Service Great! Delivery Great!
White T.V. Stand
I really think twice before I decide to complete this review mainly because I don't want anyone to be in trouble. If I have to be honest, I would rate this recent purchase a 7 or even maybe 6. I am very happy with the product but I felt like there's lacking in customer service. The lady who help me that day didn't even smile at me which makes me feel like maybe coz I came in late and she is just ready to go. Considering we are in hawaii I really didn't feel the aloha spirit like other's say it. I moved on from that until it came the picking up of the product. I was given a tentative date when the product will be available for pick up. I called and get an update and they gave me a specific day of the week. I got busy the whole day but in the afternoon I notice that I haven't received any call yet from the store so I called them and asked. She told me that we have to wait 1more week and gave us another specific day we should expect it to be on the store. That week came again and to our surprise the lady we talked to said, she don't know who told us about that date but they still don't have it in the store. I am getting frustrated already but still choose to be calm in the hope that the following week according to her we will finally get the product that is already paid a month ago. Another week had passed come friday, I didn't received any call until 6pm when I decided to call them, finally the t.v. stand is in the store but no one bother to call me a little earlier. The guy I spoke to dont seem to care and not even apologetic and told me I better be at their store before they close that day. Overall, like I said I couldn't give a super low rating considering the product is really good and reasonably price. My first impression on this store is they sell expensive stuff but no their prices are decent and a lot of option to choose from. I'm also happy that you can order it online and have it delivered at a store for personal pick up so you can save on the delivery fee.