Description
| Delivery Options | What it includes | Cost |
| Pickup | We will prepare your order for pickup from our Town warehouse, M-F 10am-5pm. Just come with a car/truck and let us do the heavy lifting :) | FREE |
| Curbside Delivery | We will deliver to the entrance of your house, or building. | FREE |
| Inside room of choice | We will deliver into your house and place the item in a room of your choice. | $75 |
| Inside + Assembly | We will deliver into your house and Assemble the items for you. | $150 |
Hawaii- Maui / Big Island / Kauai- Free port pickup
| Delivery Options | What it includes | Cost |
| Fedex Delivery | 5-7 days. Available for smaller items only. | $29.99 |
| Port Pickup | We will ship your order to the closest port to you, and you will be picking it up from port. |
You will pay directly to young brothers for the shipping cost |
| Curbside Delivery | We will deliver to the entrance of your house, or building. | $225 |
Young Brothers shipping cost is anywhere between $50-$150 depending on the number of items, size, etc.
For example, a standard sofa will cost around $50.00
For more information please call us at (808) 359-2775
or email us at Delivery@valyoufurniture.com
We strive to provide you with the best customer service. Your happiness is our top priority! If for any reason you are not completely satisfied with your purchase, please contact us to schedule an exchange or to receive a store credit in the amount of your purchase.
| Refunds | No Refunds. |
| Exchange |
Within 14 days from delivery. for another item or a full store credit. |
Order Cancellation Policy
All orders are automatically processed as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
- If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued
- If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
- Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
To be eligible for a exchange, your item must be
- Disassembled and in the original packaging.
- With all screws and parts, and no damages.
Items not eligible for exchange
- Mattresses.
- Pillows.
- Items on sale.
- Custom Items.
Hawaii Orders- We can pick up the returned item from your house for the cost of $50 that will be deducted from the full exchange / store credit amount.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs/delivery costs for returning your item.
USA Mainland
| Refunds & Exchange |
|
| Limitations |
|
| No Refunds On: |
|
Order Cancellation Policy
Orders which are refused at delivery will be assessed all of the applicable fees listed -including shipping and return fees, storage fees, and all 3rd party fees associated with the order.
Before you return your product make sure the item is:
- Disassembled and in the original packaging.
- With all screws and parts, and no damages.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
It's time we stop overpaying.
We've been led to believe that modern & quality furniture are expensive. That's just not true.
Valyou is leading a consumer revolution to provide high-quality furniture at reasonable prices.
We at Valyou have a vision to grant you, the customer, quality products at a fair price.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.