Feathers Ottoman

Policies that matter: Returns. Exchange. Warranty.
We all want a clear and understandable policy. So we made one.
Can't find what you are looking for? Contact us at service@valyoufurniture.com

Returns
We’re here to create a better furniture shopping experience, and that includes a 14-day return policy for anything you get from valyou.
In order to offer quality products at low prices, reduce waste, and responsibly recycle or refurbish returned items, we charge a return fee equal to 20% of what you paid for the product, with the original packaging intact. An item has to be returned with the original packaging. 
If you have ordered assembly for your item, make sure to save the box in case you would like to return the item.

Defective or damaged orders are covered by our warranty and aren't subject to any return shipping fees, as long as the original packaging has been retained.  

How To Initiate A Return
To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. there is a return-shipping fee equal to 20% of what you paid for the product.
Please note that the shipping charges from the original order are not able to be refunded once these services have been provided.
Refunds will be issued in the form of the original payment.
Refunds will be issued within 2 weeks of the completion of Valyōu return process. This process may take several weeks to complete.

Please follow the instructions below to return your Product.
1. Contact us at service@valyoufurniture.com to arrange return shipping or return pickup.
2. Valyou will provide instructions on how to proceed.
A return process must be initiated within 14 calendar days of receipt of the item in order to be eligible for returns. We’re committed to creating a better furniture shopping experience from top to bottom. The return fee helps us offer fast and free shipping, reduces waste from ‘trial’ customers, and allows us to responsibly recycle or refurbish returned items. It’s always our goal to operate efficiently and pass those savings on to you.

Products must be in usable condition to be eligible for return (e.g., no stains, tears, or another soiling including odors).
All items marked as Final Sale are non-refundable and cannot be exchanged or returned.
No returns or exchanges on Mattresses and pillows.
Missing an appointment for a return to be picked up from your address will incur a fee. This fee will be clearly disclosed at the time Valyōu schedules a pickup on the customer's behalf.

If you decide your new sofa, fabric color or looks aren’t quite right, we offer a one-time free exchange for an item of equal or greater value.
There’s no return shipping fee for your first exchange. Get in touch with our team to arrange a pick-up and have the replacement item sent to your home.
All exchanges must be made with the original packaging.

Sometimes the universe conspires against us. In the unlikely event your piece arrives at you in less than perfect condition, please get in touch with us by filling out this Warranty form.