Policies that matter: Returns. Exchange. Warranty.
We all want a clear and understandable policy. So we made one.
Can't find what you are looking for? Contact us at service@valyoufurniture.com
Returns
We’re here to create a better furniture shopping experience, and that includes a 14-day return policy for anything you get from valyou.
In order to offer quality products at low prices, reduce waste, and responsibly recycle or refurbish returned items, we charge a return fee equal to 20% of what you paid for the product, with the original packaging intact. An item has to be returned with the original packaging.
If you have ordered assembly for your item, make sure to save the box in case you would like to return the item.
Defective or damaged orders are covered by our warranty and aren't subject to any return shipping fees, as long as the original packaging has been retained.
How To Initiate A Return
To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand. there is a return-shipping fee equal to 20% of what you paid for the product.
Please note that the shipping charges from the original order are not able to be refunded once these services have been provided.
Refunds will be issued in the form of the original payment.
Refunds will be issued within 2 weeks of the completion of Valyōu return process. This process may take several weeks to complete.
Please follow the instructions below to return your Product.
1. Contact us at service@valyoufurniture.com to arrange return shipping or return pickup.
2. Valyou will provide instructions on how to proceed.
A return process must be initiated within 14 calendar days of receipt of the item in order to be eligible for returns. We’re committed to creating a better furniture shopping experience from top to bottom. The return fee helps us offer fast and free shipping, reduces waste from ‘trial’ customers, and allows us to responsibly recycle or refurbish returned items. It’s always our goal to operate efficiently and pass those savings on to you.
Return eligibility
Products must be in usable condition to be eligible for return (e.g., no stains, tears, or another soiling including odors).
All items marked as Final Sale are non-refundable and cannot be exchanged or returned.
No returns or exchanges on Mattresses and pillows.
Missing an appointment for a return to be picked up from your address will incur a fee. This fee will be clearly disclosed at the time Valyōu schedules a pickup on the customer's behalf.
Exchange
If you decide your new sofa, fabric color or looks aren’t quite right, we offer a one-time free exchange for an item of equal or greater value.
There’s no return shipping fee for your first exchange. Get in touch with our team to arrange a pick-up and have the replacement item sent to your home.
All exchanges must be made with the original packaging.
Warranty
Sometimes the universe conspires against us. In the unlikely event your piece arrives at you in less than perfect condition, please get in touch with us by filling out this Warranty form.
To help us assess the issue, you will upload to the form pictures of the product from various angles and distances. If the issue cannot be documented with photos, short videos are also welcome.
Our manufacturer’s warranty covers defects in materials and workmanship for one year from the products’ date of delivery. If you have any issues with your valyou piece(s) that fall under this warranty, we will organize replacement parts, repairs, and when necessary, a complete replacement.
Once the replacement part arrives, we require that you send the original part back for both safety reasons and so that our production team can identify any defects.
Please note that our warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose and exhibit normal use. Defects or damage resulting from negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the valyou warranty.
